IMS Build 39: Built to Simplify, Designed to Perform

June 6, 2025

EHR Automation | Healthcare Workflow Optimization  | Patient Engagement 

Navigating workflows with multiple clicks, coordinating processes, and managing routine tasks can slow down your day. Recognizing the impact on your time and efficiency, we've developed updates to help streamline your work.


Whether you’re already familiar with IMS or exploring EHR options for your practice, Build 39 introduces more intelligent EHR automation, refined workflows, and improved usability—easing staff workload, supporting providers, and enhancing patient engagement for a smoother, more efficient EMR experience.



Curious about what’s new? Explore the highlights below or book a personalized demo to see IMS Build 39 in action.


What's New in Build 39

IMS Build 39: The EHR Upgrade Clinical Practices Have Been Waiting For

Automate Workflows and Enhance Patient Care with Time-Saving EHR Features



Automated Report Generation: Event Scheduler Just Got Smarter

New Report Scheduler

Tired of manually running the same reports? Build 39 brings major upgrades to the Event Scheduler, which supports automated delivery of 14 new medical billing reports: 

  • EMR – Visit Note: Detail by All Options: Get deep insights into patient encounters with customizable filters. 
  • Billing – Billing Register: Detail by All Options: Track every charge with precision.
  • Billing – Receipt: Detail by All Options: Gain full control over revenue tracking and reconciliation.
  • Billing – Revenue: Detail by All Options: See exactly where your revenue is coming from.

  • Billing – Aging: Detail by All Options: Dive deep into aging A/R to support timely follow-ups.
  • Billing – CPT Analysis: Detail by All Options: Gain insights into procedure volumes and revenue with CPT-level detail.
  • Billing – Medi Reports: Monthly Collection by Performing Provider: Evaluate provider productivity with monthly breakdowns of collections. 
  • Billing – Medi Reports: Monthly Collection by Provider: Monitor collections across all providers.
  • Billing – Billing Register: Summary by All Options: Get high-level billing insights while still supporting the filters that matter.
  • Billing – Receipt: Summary by All Options: Quickly review receipt totals with easy-to-schedule summaries.
  • Billing – Revenue: Summary by All Options: Keep tabs on your revenue without the clutter.
  • Billing – Aging: Summary by All Options - Maintain financial visibility and efficiently identify risk areas.
  • Billing – CPT Analysis: Summary by All Options: Spot high-performing procedures and billing trends at a glance.
  • Scheduler – Summary by All Options: Review scheduling performance in one clean report.


From visit notes to CPT analysis, these new reports put the correct data in the right hands—on your schedule, with your filters. It’s event scheduler automation, elevated.


Review of Multiple Lab Results: More Clarity, Fewer Clicks

Review of Multiple Lab Results Made Easier

Previously, reviewing lab results meant expanding every test manually. Build 39 fixes that by automatically loading all lab tests and observations in an expanded tree layout. Easily expand, collapse, or clear values, and jump directly to observations with a single click. 


Plus, smart tooltips now appear throughout the Lab Results screen, giving you quick context without breaking your flow. It's subtle, seamless, and seriously helpful.


Pre-Filled Patient Forms: Faster, Smoother Workflows in IMS Care


Speed up your intake process with Build 39’s new auto-fill option for your patient forms. Choose to pre-populate data from a patient’s latest or previous visit or disable it altogether. Patients will see their previous responses already filled in, but they can still review and update their answers. 

In addition, Build 39 addresses form fatigue head-on with smarter logic during form import. The new "Select All" functionality automatically applies the same response to all linked questions in IMS Care patient forms and when importing them into Form-Based Visit Notes in IMS. Smoother intake, fewer clicks—designed for patients and staff.


Patient Vial Management Enhancements: Boosting Vaccination Efficiency

Patient Vial Managament

Build 39 brings powerful enhancements to Vaccine Prescription management. With customizable vaccine statuses, you can track prescription progress with ease and filter vials by status. For busy allergy clinics, shortcut icons mean faster access and better visibility for both current and new vaccine prescriptions.


At the same time, a new “Assign To” filter makes it easy to designate and sort who’s responsible for mixing. Plus, column sequencing options help tailor the view to your daily workflow.


Inactive Entity Indicator in Multiple Modules: Instant Visibility at a Glance

Tracking inactive pharmacies or providers used to require extra steps or guesswork. With Build 39, inactive entries in key fields like Pharmacy, Office, Provider, and more are now displayed in red text across the Patient Master and Case windows. 

When multiple pharmacies are selected, you can hover over the icon to see that active pharmacies are listed first and inactive are marked with (I). This visual clarity helps staff avoid errors and streamline updates throughout the charting process without needing to dig through the entire list of pharmacies.


External Lab Result Descriptions: Enhanced Visibility for Clinical Precision

External lab results are now easier to review at a glance. Instead of showing only observation details, the system clearly labels each entry with the associated lab test name, formatted as “(Ext. Result) Lab Test Name.” Multiple tests appear neatly on separate rows, helping providers quickly understand and organize results across internally and externally added diagnostics.


Reschedule Manager Enhancements: Less Clutter, Cleaner Views

Managing rescheduled visits used to be chaotic with outdated reasons and too many prompts asking to "Add to Reschedule." Build 39 simplifies the Reschedule Manager for smoother scheduling. Now, only the latest reason is shown in the Type column, keeping the view cleaner. 

On top of that, system-generated follow-ups are no longer created for every reschedule or reset (only when cancellations are made manually or via setup). We removed the “Add to Reschedule” option from prompts tied to common setup changes, and we added a new appointment status filter to make it easier to focus on relevant cases.


Insert Images into Visit Note: Quick Access, Intuitive EHR Interface

Need to attach an existing image to a visit note? Now, it’s faster and more seamless. A new Patient Document icon in the left panel of the Visit Note screen lets you select and pull in image files directly from the Patient Documents screen—no need to re-upload. 

Only supported image types (e.g., JPG, PNG, TIFF) are available, so users get a clean view. With the proper security grant, staff can quickly preview, edit, and save the selected file on the Visit Note screen. 


Fax Line Group Option: Say Goodbye to Fax Line Mix-Ups

Previously, setting up fax forwarding meant manually selecting individual fax lines. But more lines meant more clicks and more chances to get it wrong. Build 39 fixes that with the ability to forward by Fax Line Group. On the Fax Forwarding setup screen, you can choose specific lines, entire groups, or both. 


For clarity, group selections are displayed with a double colon (::). Plus, if a selected group is later deleted, the system alerts you with a clear prompt.


Grid Interpretation from Diagnostic Image Management: Document Imaging Insights, Faster

Quickly bring diagnostic images and interpretations into your visit notes. With Build 39, you can now link just the image, the interpretation, or both directly from Diagnostic Image Management (DIM), all with a cleaner display in the note itself. 


The updated view removes unnecessary "Question" and "Question Value" headers, making results easier to read and more informative at a glance.


Show Incoming eRx/ePA Requests: Smarter Fax Inbox, Fewer Steps

In previous builds, retrieving eRx and ePA requests alongside faxes for a specific fax line wasn’t possible; users had to set the Fax Line filter to “ALL.” Build 39 eliminates that bottleneck. 


Now, a new checkbox in the Fax Received window allows you to retrieve these requests along with faxes tied to a particular Fax Line or Fax Line Group. With time-saving EHR features, your team can zero in on specific fax lines while still capturing important eRx and ePA messages. 


Visit Note & Form-Based Template Improvements: Built for Speed

Visit note documentation just got quicker. With a roughly 20% boost in Link With calculation speed, your templates now load and respond faster, keeping complex forms from dragging you down. 


Co-Pay Value Retrieval: Smarter Defaults, Fewer Errors

Earlier, when no co-pay was defined at the patient or insurance level, the system defaulted to the generic value set in the ‘Default Co-pay’ parameter, raising the risk for potential inaccuracies at check-in. 

Build 39 refines this logic: If no co-pay is explicitly set, the Check-in screen now clearly displays “No Co-pay,” helping staff avoid unnecessary adjustments. Additionally, when billing under a supervising provider, the co-pay displayed will now correctly align with that provider’s setup for better accuracy in the check-in process and co-pay reporting.


Diagnosis & Superbill Screen Improvements: Coding Made Easy

Finding the right diagnosis and CPT codes is now faster and simpler. The system automatically searches all diagnosis or CPT templates as you type; no more manual “Search in All Templates” clicks. Plus, the new search icon lets you open a global ICD-10 or CPT/CDT lookup so you can quickly locate and select the exact codes you need. 


Lab Result Observations & Review Window Updates: Lab Test Info at Your Fingertips

In previous builds, the Clear icon’s meaning was tucked in a bottom-pane legend, which was often missed. Build 39 adds tooltips directly on each Clear icon for quick clarity. Additionally, a new “i” icon in the upper-right corner links to lab test info using LOINC codes. Just make sure to set your LOINC codes properly to enable accurate searches.


Antepartum Record: Numeric Entry for Abdominal Measurements

Track abdominal circumference measurements right in the Ultrasound tab, now with easy numeric entry and helpful tooltips. Double-click to enter values via a numeric pad and get instant alerts on negative numbers. This update ensures more accurate data entry and clearer reports in your antepartum workflow.


Show Results on IMS Care: Patient Portal Result Visibility—Refined

IMS Care - Patient Forms Workflow Improvements


Before, the “Show on Web” checkbox was only available under My Tasks > Lab, limiting visibility and control. With Build 39, this checkbox is now accessible on the Fertility and Chart View screens, making it easier and faster to share lab results with patients.

Insurance Payment Posting: Bulk Actions for Billing, Built In

No more manually hunting down individual charges. With the enhanced Pending Charges icon in the Insurance Payment Posting screen, you can now retrieve and select multiple charges in bulk—filter by patient, CPT, provider, and more. 

Additionally, a new Auto Post feature distributes payments automatically until balances are cleared. Combined with improved search and selection tools, these updates optimize payment posting for busy billing teams.


ERA Payment Posting – Payee NPI Search: Precision Filtering Done Right

Finding specific ERA records meant scanning through long lists without a reliable way to filter by payee. With the new Payee NPI-Name filter, you can retrieve ERA entries by NPI, name, or both right from the Select ERA Batch window. 

On top of that, a new checkbox replaces the old “S” label. This box lets you select or deselect all entries in one click, streamlining batch posting and reducing manual work. 


Check-Out Screen Updates: Automate EHR Workflows for Overpayments

Overpayments at checkout used to create confusion or required workarounds. With Build 39, the new “Add to Open Credit (OC)” and “Add to Tip” sections give you smarter control when the paid amount exceeds the invoice. 

Apply the full overpayment to either field with one click or enter custom amounts as needed. If totals exceed the change due, the system alerts you immediately. 


Redefining Daily Efficiency with IMS Build 39

A patient checks in with a doctor, reviewing pre-filled forms on a tablet for faster intake.

From front desk check-ins to clinical documentation, every enhancement is designed to cut the clutter, reduce clicks, and keep your day moving. What’s more, many of these updates were built directly from user feedback, addressing real challenges faced by practices like yours.


From solo practices to high-volume clinics, Build 39 brings powerful upgrades to your EHR and practice management software—seamlessly integrating with the way you already work.



Book your free demo today and experience EHR automation designed to work with your flow.


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